Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Keen Eyes Auto Detailing LLC (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services.

All text messaging originator opt-in data and consent records are kept strictly confidential and are used solely for communication related to services you request.

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name
• Email address
• Phone number
• Physical address
• Vehicle information (make, model, year, condition)
• Payment information when purchasing services or gift cards
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address
• Browser type and device information
• Website usage data and analytics
• Cookies and tracking technologies

Customer Communication Records

• Inquiry submissions
• Appointment details
• Service history
• Customer feedback and reviews
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide auto detailing services, ceramic coatings, paint protection film, and window tinting
• Process transactions and payments
• Respond to inquiries and schedule appointments
• Send appointment reminders and service updates
• Improve our website and customer experience
• Maintain security and prevent fraud
• Maintain records of consent and communication preferences
• Send promotional messages only when explicit consent is provided

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services through our website forms or other consent methods, you agree to receive text messages related to:

• Appointment confirmations and reminders
• Service updates
• Customer support responses
• Important business notifications

We do not send promotional text messages without specific and documented consent.

Opt-In & Consent

• You will only receive SMS messages if you explicitly opt in
• We maintain timestamped records of all opt-in actions
• Consent language is displayed clearly on all opt-in forms
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws

Opt-Out Instructions

• You may cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• Opt-out requests are processed immediately

Help & Support

• Reply “HELP” for assistance
• Or contact us at: info@keeneyesautodetailing.com
• Phone: 540-385-1641

Message Frequency & Carrier Information

• Message frequency varies based on your interaction with our business
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

We implement strict safeguards to protect SMS opt-in data and consent records.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with SMS service providers strictly for message delivery purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share limited information with:

Service Providers

• Payment processors
• Scheduling software providers
• Website hosting providers
• SMS delivery platforms (for consented messaging only)

All service providers are contractually obligated to maintain confidentiality and data security.

Legal Compliance

We may disclose information if required by law, legal process, or to protect our rights and business.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information remains protected under this policy.

Text messaging opt-in data and consent records are excluded from sharing except with SMS service providers for message delivery.

5. Data Security

We implement reasonable and industry-standard security measures, including:

• Encryption of sensitive data in transit
• Secure access controls
• Limited access to personal information
• Regular system monitoring
• Employee data protection training
• Secure backup and recovery procedures

While we strive to protect your information, no online transmission is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

• Analyze website traffic
• Improve user experience
• Store user preferences
• Measure service effectiveness

You may disable cookies in your browser settings; however, certain website features may not function properly.

7. Your Rights & Choices

You have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your information
• Opt-out of marketing emails
• Opt-out of SMS messages by replying STOP
• Withdraw consent at any time
• Request information about how your data is processed

To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated effective date.

If significant changes are made, we may notify you via email or website notice.

10. Contact Information

Keen Eyes Auto Detailing LLC
227 Garrisonville Rd
Stafford, VA
Phone: 540-385-1641
Email: info@keeneyesautodetailing.com
Website: https://keeneyesautodetailing.com

11. Public Accessibility Requirement

This Privacy Policy is:

• Publicly accessible from all website pages
• Linked directly near all SMS and contact opt-in forms
• Available before any customer submits consent

By using our website or services, you agree to the terms outlined in this Privacy Policy.