Keen Eyes Auto Detailing LLC
227 Garrisonville Rd, Stafford, VA
540-385-1641 | info@keeneyesautodetailing.com
Effective date: August 17, 2026
These terms apply to the Gold Membership, Silver Membership, Bronze Package, and the Keen Eyes Loyalty Rewards program. By signing up, you agree to the terms below.
1. Eligibility
Gold and Silver memberships are available to returning customers only. A returning customer is a client who has previously purchased a Silver Detail or Gold Detail package from Keen Eyes Auto Detailing. Add-on services, specialty services, and individual services purchased on their own do not establish eligibility.
The Bronze Package is available to returning customers who have completed a qualifying service within the past 3 months. If your last qualifying service was more than 3 months ago, you must book a Silver Detail or Gold Detail through the booking app to regain Bronze eligibility.
Memberships and the Bronze Package apply to cars only. They are not available for motorcycles. Motorcycle services are booked individually through the booking app.
A note on names. Gold Membership and Silver Membership are recurring monthly plans. Gold Detail and Silver Detail are separate one-time services. They are not the same thing.
2. Plans and Pricing
Gold Membership, $150 per month
- One full Gold Detail per month
- One separate exterior wash per month
- Two total visits per month, booked as separate appointments
- Free pickup and return within 7 miles
- Priority scheduling
- 24/7 access to the portal AI booking assistant
Silver Membership, $110 per month
- One full Gold Detail per month
- One visit per month
- Does not include the additional exterior wash
- Free pickup and return within 7 miles
- Priority scheduling
Bronze Package, $130 per visit
- No membership and no monthly commitment
- Book and pay when you need service
- Available through the membership portal only, and cannot be booked through the booking app
- Requires a completed qualifying service within the past 3 months
A 4% card processing fee applies to all payments.
Priority scheduling gives members earlier access to available appointments. It does not guarantee a specific date or time.
3. Billing and Payment
Gold and Silver memberships are billed automatically each month to the card on file, whether or not visits are used.
A valid payment method must remain on file for the length of your membership.
If a payment is declined and is not resolved within 7 days, your membership may be suspended and any unpaid balance remains your responsibility. A $30 fee applies to returned or insufficient-fund payments.
Keeping current payment and contact information in the membership portal is your responsibility.
4. Commitment, Renewal, and Cancellation
All Gold and Silver memberships require a 6-month minimum commitment.
After the first 6 months, your membership continues month to month and you can cancel anytime with 30 days written notice.
Early cancellation. If you cancel before completing your 6-month commitment, an early cancellation fee equal to 150% of your monthly rate applies:
- Gold Membership at $150 per month, $225
- Silver Membership at $110 per month, $165
- Additional Gold Membership at the multivehicle rate of $130 per month, $195
- Additional Silver Membership at the multivehicle rate of $100 per month, $150
How to cancel. Cancellation requests must be submitted in writing, by email or by text to our business line. Requests must be received at least 30 days before your next billing date to avoid being charged for the following month.
Refunds are not issued for unused portions of a billing cycle.
The Bronze Package has no commitment, no recurring billing, and no cancellation fee.
5. Scheduling, Missed Visits, and Rollover
Visits are booked through the booking app, except maintenance washes, which are booked through the membership portal. Each visit must be scheduled and completed within its billing month. Each visit must be scheduled and completed within its billing month.
Unused visits do not roll over. A visit not used before your next billing date is forfeited.
We require at least 24 hours notice to cancel or reschedule an appointment. Appointments missed or canceled with less than 24 hours notice count as a used visit.
If we need to reschedule due to weather, staffing, or equipment issues, we will notify you as soon as possible and rebook promptly.
Weather-related reschedules never count against your visits.
6. Pickup and Return
- Free pickup and return within 7 miles of our location
- Beyond 7 miles, a travel fee of $1 per additional mile applies, quoted at booking
- Service is available up to 25 miles from our location
- Pickup and return must be scheduled through the booking app, and someone must be available to hand off keys at the scheduled times
Pickup and return is a vehicle transport service. It is not mobile detailing. All services are performed at our shop.
7. Vehicles Covered
Each membership covers one vehicle, registered at sign-up.
To change which vehicle is covered, let us know before your next visit.
Oversized vehicles such as large trucks, SUVs, and vans, or vehicles in heavily soiled condition including pet hair, biohazards, or excessive staining, may require a surcharge. Surcharges are quoted before we begin work.
8. Multi-Vehicle Memberships
Eligibility. Multi-vehicle rates are available to returning customers only. You must have previously purchased a Silver Detail or Gold Detail package.
Add a second or third vehicle at these rates:
- Additional Gold Membership, $130 per month, regularly $150
- Additional Silver Membership, $100 per month, regularly $110
The first vehicle is always billed at the full rate. The reduced rate applies to each additional vehicle.
Each vehicle has its own membership with its own visits. Visits cannot be shared or transferred between vehicles.
The reduced rate applies only while all memberships are active. If a membership is canceled, remaining memberships return to the standard rate at the next billing cycle.
Each additional membership carries the same 6-month commitment and cancellation terms as a standard membership.
9. Loyalty Rewards
Earning points
Every qualifying wash or service earns points. Track your points anytime in the membership portal.
- 100 points per qualifying visit
- Gold and Silver members earn 100 points per month. A Gold month that includes both a Gold Detail and an exterior wash earns 100 points total, not 200
- Each Bronze Package visit earns 100 points
- Motorcycle services do not earn points
- Referrals earn 100 points, awarded only after the referred customer completes and pays for a service
- On a multi-vehicle account, points are earned once per account per month, not once per vehicle
- Points expire 12 months after the date they are earned
Redeeming points
Reach 500 points and redeem them for one free eligible add-on service.
Points continue to build past 500. When you redeem, 500 points come off your balance and the rest stays on your account.
Eligible add-on services are listed in the membership portal and are subject to change. Not all add-ons are eligible. Premium services, including but not limited to wheel ceramic coating and interior ceramic coating, cannot be redeemed with points.
General
Points have no cash value and cannot be transferred, sold, or exchanged for cash, credit, or discounts.
Points are tied to your customer account and are not transferable between customers or accounts.
Keen Eyes Auto Detailing may modify or discontinue the loyalty program at any time.
10. Service Conditions and Liability
All vehicles are serviced at the owner’s risk. We are not responsible for pre-existing damage, including scratches, dents, worn or faded surfaces, loose trim, or aftermarket parts.
Please remove personal items and valuables before your appointment. We are not responsible for items left in the vehicle.
We are not responsible for damage resulting from a vehicle’s pre-existing condition, such as aged paint, brittle plastics, or prior repairs.
We make no guarantee of restoring any vehicle to a specific condition. Results depend on the age and condition of the vehicle.
Any concerns about a completed service must be reported within 48 hours so we can make it right.
11. Privacy and Your Data
Your contact, vehicle, and service details are used only to provide and schedule your detailing services.
Before and after photos of your vehicle are taken only with your consent, which you can manage in your portal settings.
We never sell your personal information to third parties.
12. Respect Policy
We are committed to a respectful environment for our team and our customers. Disrespectful or abusive behavior toward staff may result in suspension or termination of membership without refund.
13. Booking
Bronze Package and maintenance washes are booked through the membership portal only.
All other services are booked through the booking app.
Maintenance washes can no longer be booked through the old booking app.
14. Changes to These Terms
We may update these terms from time to time. Members will be notified of any changes before their next billing cycle, and continued membership means acceptance of the updated terms.
15. Governing Law
These terms are governed by the laws of the Commonwealth of Virginia.
By signing up for a membership, you agree to the terms above.
Keen Eyes Auto Detailing LLC
227 Garrisonville Rd, Stafford, VA
540-385-1641
info@keeneyesautodetailing.com